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Extended Warranty FAQ
ExtraGuard® - Extended Warranties
Extended Warranty terms and conditions:
- Download Terms and Conditions for WAREXT12 (PDF format). (1 Year extension)
- Download Terms and Conditions for WAREXT (PDF Format). (2 Year extension)
- Download Terms and Conditions for WAREXT-4 (PDF Format). (4th Year extension)
Frequently Asked Questions
Q: What is the service coverage?
A: Australia and New Zealand (and International, if offered under the standard warranty).
Q: How do I obtain service?
A: Contact the Toshiba Service Centre on 13 30 70 (Australia) or 0800 445 439 (New Zealand). For further details visit www.mytoshiba.com.au.
Q: Where can I purchase the Extended Warranty?
A: You can purchase Extended Warranty from any Toshiba Authorised Reseller, online at www.shoptoshiba.com.au (available in Australia only) or by calling the Toshiba Sales Centre on 13 30 70 (Australia) or 0800 441 615 (New Zealand).
Q: Who provides this service?
A: This service is provided by Toshiba MobileCare and Authorised Service Providers.
Q: Which Extended Warranty do I need for my Notebook?
A: For compatibility with your Notebook, click here..
Q: When can I purchase the Extended Warranty?
A: The Extended Warranty is eligible for purchase within the original warranty period of the Notebook.
Q: Will the terms and conditions of my standard warranty be affected by the purchase of the Extended Warranty?
A: No, the Extended Warranty extends the warranty period but does not change the standard warranty terms and conditions.
Q: Can I purchase the Extended Warranty for a Toshiba Notebook purchased overseas?
A: The ExtraGuard Extended Warranty can only be applied to Notebooks imported and distributed by Toshiba Australia. The extended warranty option for Toshiba Notebooks purchased overseas or distributed by other Toshiba subsidiary is available from their country of purchase.
Q: I have just purchased the Extended Warranty, what do I do next?
A: You need to complete the registration form and return to us by mail within 14 days of purchase to activate service.
Q: Do I benefit from free courier pick up and return on warranty repairs?
A: Yes, courier pick up and return is available in Australia and New Zealand, but not internationally.
