Extended Support Plans FAQ

ExtraGuard® - Extended Support Plans

Extended Support Plans terms and conditions:

• Download Terms and Conditions for WAREXT12 (PDF format). (2 Year Extended Support Plan for Notebooks and AiOs)
• Download Terms and Conditions for WAREXT (PDF Format). (3 Year Extended Support Plan for Notebooks and AiOs)
• Download Terms and Conditions for WAREXT-TAB (PDF Format). (3 Year Extended Support Plan for Tablets)
• Download Terms and Conditions for WAREXT-4 (PDF Format). (4th Year Extended Support Plan for Notebooks and AiOs)
• Download Terms and Conditions for KIR-OSADS-3Y (PDF Format). (3 Year Extended Support Plan for KIRA – Compatible with certain models only as stated)

Frequently Asked Questions

• Q: What is the support coverage?

  A: Australia and New Zealand (and International, if offered under the standard warranty).

• Q: How do I obtain support?

  A: Contact the Toshiba Support Centre on 13 30 70 (Australia) or 0800 445 439 (New Zealand). For further details visit www.mytoshiba.com.au.

• Q: Where can I purchase the Extended Support Plan?

  A: You can purchase the Extended Support Plan from any Toshiba Authorised Reseller, online at www.shoptoshiba.com.au (available in Australia only) or by calling the Toshiba Sales Centre on 13 30 70 (Australia) or 0800 441 615 (New Zealand).

• Q: Who provides this support?

  A: This support is provided by Toshiba MobileCare and Authorised Support Providers.

• Q: Which Extended Support Plan do I need for my Notebook?

  A: For compatibility with your Notebook, click here..

• Q: When can I purchase the Extended Support Plan?

  A: The Extended Support Plan is eligible for purchase within the original warranty period of the Notebook.

• Q: Will the terms and conditions of my standard warranty be affected by the purchase of the Extended Support Plan?

  A: No, the Extended Support Plan extends the warranty period and features but does not change the standard warranty terms and conditions.

• Q: Can I purchase the Extended Support Plan for a Toshiba Notebook purchased overseas?

  A: The ExtraGuard Extended Support Plan can only be applied to Notebooks imported and distributed by Toshiba Australia. The extended support plan option for Toshiba Notebooks purchased overseas or distributed by other Toshiba subsidiary is available from their country of purchase.

• Q: I have just purchased the Extended Support Plan, what do I do next?

  A: You need to register online or complete the registration form and return to us by mail within 14 days of purchase to activate support.

• Q: Do I benefit from free courier pick up and return on warranty repairs?

  A: Yes, courier pick up and return is available in Australia and New Zealand, but not internationally.