FAQ

A recovery image containing the pre-installed operating system, original drivers and pre-installed applications is stored (if applicable) on the hard drive of your computer. This is used to restore the computer back to factory default settings if and when required. A copy of this recovery image can be created on to external media as a back-up in the event that the primary recovery image becomes un-usable or the hard drive is changed. Toshiba highly recommends our customers to create the recovery media soon after a Toshiba computer has been purchased.

Also ensure the recovery media is available to the Toshiba authorised service provider when requested during service.

For instructions on how to create the recovery media refer to the following link
http://www.mytoshiba.com.au/support/items/faq/69

Alternatively created Toshiba Recovery media can be ordered by calling technical support on 13 30 70 (Australia) or 0800 445 439 (New Zealand). The serial number of the product will be required at the time of order and usually found at the base of the unit.

Note: Postage and handling fees apply for Recovery media requests and is chargeable at AUD $77.00 inc. GST for delivery within Australia and NZD $99.00 inc GST for delivery within New Zealand; payable through credit or debit card. Also Toshiba Australia & New Zealand cannot create and/or distribute discs for International models

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