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FAQ

One or more channels are not available

 

The quality of your TV channel reception may depend on broadcast signal quality, or interference caused by external sources. This can result in loss of one or more channels, or noisy/garbled channels. You may troubleshoot this using one or more of the below steps:

1) Check the antenna connection and cabling to ensure the cable is not loose or damaged.
2) Check if the TV has been set to analogue or digital. This can be changed by pressing the ATV/DTV button on your TV remote.
3) Check if the TV’s location/region settings are correct and rescan, or fine-tune, the channels.
4) Adjust your antenna or contact your antenna specialist at your own discretion.

For more information or instructions refer to the product owner’s manual. A soft copy can be obtained through http://www.mytoshiba.com.au/support/download.

If you would like your TV to be assessed, visit our website http://www.mytoshiba.com.au/service-centres to find your nearest service centre.

Please Note that charges will apply for any non-warrantable faults or if no fault is found.

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